AI-Powered Efficiency: How Di-Manage Transformed Operations

Client

A leading Malaysian property developer managing large-scale residential and mixed-use developments.

Challenge

Property management was traditionally reactive and manual. Developers, JMB/MCs, and property managers faced challenges with:

◼️Inefficient defect handling during the Defect Liability Period (DLP).

◼️Slow communication loops between owners, tenants, and management.

◼️Inaccurate billing, late payments, and high administrative costs.

◼️High maintenance costs due to reactive rather than predictive servicing.

◼️Security gaps in visitor and contractor management.

Solution – Fireworks + Di-Manage

Fireworks deployed Di-Manage, embedding advanced artificial intelligence across property management workflows:

◼️Defect Prediction & Prioritization: AI identifies recurring defect patterns to help managers act early.

◼️Smart Complaint Routing: NLP automatically categorizes and assigns owner/tenant requests to the right department.

◼️AI-Driven Financial Automation: Automated reconciliation (auto knock-off), fraud detection, and anomaly tracking.

◼️Predictive Maintenance: Machine learning forecasts asset wear and tear, reducing breakdowns and costs.

◼️Security & Access AI: LPR and QR code scanning, plus AI monitoring of guard logs to flag suspicious activity.

◼️Engagement Analytics: AI dashboards track owner sentiment and satisfaction in real-time.

Results

◼️40% faster defect resolution times.

◼️30% lower maintenance costs via predictive insights.

◼️60% reduction in unauthorized visitor incidents.

◼️45% increase in owner-tenant satisfaction scores.

Complete compliance with Strata Management Act 757 (2013).

Why Fireworks?

Fireworks brought deep AI expertise, transforming property management from reactive and manual into predictive, automated, and efficient—a competitive edge in modern real estate.